Privacy Policy

Last Updated

SocialSpeed respects your privacy. This Privacy Policy explains how we collect, use, and protect personal data in connection with the use of our platform and services.

1. Introduction

1.1 This Privacy Policy applies to all visitors, Customers, and Users of SocialSpeed’s website and client portal (the “Platform”).

1.2 William Petersen AB (org.nr 559526-7567) is the responsible entity (data controller) for the collection and processing of personal data in connection with the Platform and services. For privacy questions, contact hello@socialspeed.ai.

2. Information We Collect

2.1 Account information – such as name, email address, job title, and company details.
2.2 Usage information – data about how Users interact with the Platform and website, including access logs, feature usage, pages visited, and device/browser type.
2.3 Payment information – billing details provided by Customers. Payments may be processed via Stripe or bank transfer. SocialSpeed does not store complete card details.
2.4 Communications – information Users provide when contacting support, sales, or other teams, including messages submitted via forms, email, or within the Platform.
2.5 Service delivery information – briefs, requests, feedback, approvals, and files/assets Customers upload or share for creative production.

3. How We Use Your Information

3.1 To provide, maintain, and improve the Platform and services.
3.2 To manage subscriptions, process payments, and handle invoices (prices are shown excluding VAT unless stated otherwise).
3.3 To provide support and respond to inquiries.
3.4 To send service updates and, where permitted, marketing communications (you may opt out at any time).
3.5 To monitor and improve website performance and measure marketing effectiveness.
3.6 To comply with legal obligations and ensure platform security.

4. Sharing of Data

4.1 SocialSpeed does not sell personal data.
4.2 Data may be shared with trusted service providers strictly for the purposes outlined in this Policy, including providers for website hosting, analytics, advertising measurement, payments, file storage, and client portal functionality.
4.3 Data may be disclosed where required by law, regulation, or court order.

Service providers may include:

  • Framer (website hosting)

  • ManyRequests (client portal and request management)

  • Google Drive (file storage)

  • Slack (internal coordination)

  • Google Analytics, Meta Pixel, Google Ads (analytics/advertising measurement)

  • Stripe (payments), and banks/payment partners for bank transfers

5. Data Retention

5.1 Personal data is retained only as long as necessary to provide services, comply with legal requirements, or resolve disputes.
5.2 Customers may request deletion of their personal data by contacting SocialSpeed at hello@socialspeed.ai.
5.3 After a subscription ends, access to portal content and delivered files may remain available for up to 30 days, after which it may be removed or archived.

6. Security

6.1 SocialSpeed implements appropriate technical and organizational measures to safeguard personal data against unauthorized access, loss, or misuse.
6.2 No system is completely secure; Customers are responsible for securing their own login credentials.

7. Your Rights

7.1 Depending on your jurisdiction, you may have rights to access, update, delete, or restrict the use of your personal data, and to object to certain processing.
7.2 To exercise these rights, contact us at hello@socialspeed.ai.