Terms of Service

These Terms of Service (“Terms”) govern the use of the SocialSpeed platform and services. Please read them carefully before using SocialSpeed.

1. Introduction

1.1 William Petersen AB (org.nr 559526-7567) operates SocialSpeed, a subscription-based creative service delivered through a client portal (the “Platform”), providing ad creative, video production, and AI-powered creative workflows (the “Services”).
1.2 The Platform is offered as a cloud-based service accessible via web application. Customers can submit briefs, track work, give feedback, and manage credits through the Platform.
1.3 These Terms apply to business entities, organizations, and their authorized employees or representatives (collectively “Customers”). These Terms do not apply to consumers acting in a personal capacity.

2. Definitions

2.1 Customer – The legal entity or organization entering into a contract with SocialSpeed for access to the Platform and use of the Services.
2.2 User – A natural person authorized by the Customer to access and use the Platform.
2.3 Platform – The hosted web application and related systems used to submit requests, manage credits, and collaborate with SocialSpeed, including updates and improvements.
2.4 Subscription – The paid plan selected by the Customer, billed monthly or annually, including a credit allowance and service level.
2.5 Credits – The internal unit used to allocate and consume service capacity. Each deliverable has an associated credit cost.
2.6 Support Services – Onboarding, assistance, and customer support provided by SocialSpeed.

3. Scope of Application

3.1 These Terms govern all contractual relationships between Customers and SocialSpeed concerning use of the Platform and Services.
3.2 Deviating or conflicting general terms of the Customer shall not apply unless expressly agreed to in writing by SocialSpeed.
3.3 Individual written agreements between SocialSpeed and the Customer take precedence over these Terms.

4. Subject of the Contract

4.1 SocialSpeed grants Customers and their Users access to the Platform and Services on a subscription basis. The Customer receives a non-exclusive, time-limited right to access and use the Platform during the subscription term.
4.2 SocialSpeed may improve and update the Platform over time. Customers are entitled to access the most recent version made available.
4.3 No transfer of software, source code, or infrastructure takes place. The Platform is provided solely as a hosted service.

5. Services of Vectura

5.1 Delivery model – Customers submit requests through the Platform. SocialSpeed delivers creative work based on the Customer’s subscription level, credit balance, and active request limit.
5.2 Active requests – Each plan allows a limited number of active requests at a time. Requests beyond the active limit may remain in the backlog until capacity is available.
5.3 Credits and deliverables – Each deliverable has a defined credit cost. Credits are deducted as work is delivered or otherwise marked as complete in the Platform.
5.4 Turnaround and timing – Turnaround depends on request complexity, available capacity, and Customer responsiveness. Any stated turnaround category (Standard/Faster/Priority) reflects prioritization rather than a guaranteed delivery time unless explicitly agreed in writing.
5.5 Revisions – Revisions are included within reason and are handled through the Platform. If a request changes direction significantly (new concept, new strategy, major new requirements), SocialSpeed may treat it as a new request requiring additional credits.
5.6 Support – SocialSpeed provides support via the Platform and/or email during normal business hours. Support level may vary by plan.
5.7 Exclusions – SocialSpeed does not provide legal, financial, or compliance advice. SocialSpeed does not guarantee business outcomes such as revenue, ROAS, conversions, or performance results unless explicitly agreed in writing.

6. Fees and Payment

6.1 Subscription fees are specified in the Customer’s order or chosen plan and are billed in advance on a monthly or annual basis.
6.2 All fees are exclusive of VAT and other applicable taxes unless stated otherwise.
6.3 Payments may be made via Stripe or bank transfer, as agreed.
6.4 Failure to pay fees may result in pausing work, restricting access to the Platform, or termination of the Subscription.
6.5 SocialSpeed may adjust subscription fees with prior notice before renewal.

7. Grant of Rights

7.1 Customers are granted a non-transferable, non-sublicensable right to access and use the Platform during the subscription term.
7.2 Customers may not:

• Copy, modify, or reverse-engineer the Platform

• Rent, sell, or sublicense access to third parties

• Use the Platform or Services for unlawful purposes

7.3 All intellectual property rights in the Platform remain with SocialSpeed and/or its licensors.

8. Customer Obligations

8.1 Customers are responsible for ensuring only authorized Users access the Platform.
8.2 Customers shall maintain accurate account information and safeguard login credentials.
8.3 Customers must comply with all applicable laws and may not use the Platform for fraudulent, illegal, or harmful activities.
8.4 Customers confirm they have rights to all materials they provide (logos, footage, fonts, music, etc.) and grant SocialSpeed permission to use them to deliver the Services.
8.5 Customers are encouraged to keep their own backups of delivered files.

9. Term and Termination

9.1 The subscription term begins on the effective date specified in the order confirmation or first payment.
9.2 Monthly subscriptions renew monthly unless canceled according to the cancellation process in the Platform or agreed in writing. Annual subscriptions run for the full annual term unless otherwise agreed.
9.3 Either party may terminate the agreement for good cause, including material breach that is not remedied within a reasonable period after notice.
9.4 Upon termination, Customer access may be deactivated. Delivered files and portal access may remain available for up to 30 days, after which they may be removed or archived.

10. Data Protection and Confidentiality

10.1 SocialSpeed processes personal data in compliance with applicable data protection laws. Details are provided in our Privacy Policy.
10.2 If SocialSpeed acts as a processor on behalf of the Customer, a separate Data Processing Agreement may apply.
10.3 Both parties agree to treat confidential information disclosed during the contractual relationship as confidential and use it only for the purposes of fulfilling the Services.

11. Liability

11.1 SocialSpeed provides the Platform and Services “as is” and disclaims warranties to the maximum extent permitted by law.
11.2 SocialSpeed shall not be liable for indirect or consequential damages such as lost profits, lost revenue, or business interruption.
11.3 SocialSpeed’s aggregate liability in any 12-month period shall not exceed the total subscription fees paid by the Customer in that period.
11.4 Nothing in these Terms limits liability for willful misconduct or liability that cannot be limited under applicable law.

12. Amendments to Terms

12.1 SocialSpeed may amend these Terms to reflect changes in law, technology, or services.
12.2 Material changes will be communicated to Customers with reasonable notice before taking effect.
12.3 Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

13. Final Provisions

13.1 These Terms are governed by the laws of Sweden, without regard to conflict of law principles.
13.2 The exclusive jurisdiction for disputes is Sweden, unless otherwise required by mandatory law.
13.3 If any provision of these Terms is invalid, the remaining provisions remain in force.
13.4 Customers may not assign or transfer rights or obligations under these Terms without prior written consent from SocialSpeed.

Contact

If you have questions about these Terms, contact hello@socialspeed.ai.